Terms & Conditions

Last updated: [SET ON PUBLISH]

By paying a deposit or a full balance to Easy Living Cleaners, LLC (“Easy Living Cleaners”, “we”, “us”), you (“the customer”) agree to the terms below.

Deposits and payment

• A non-refundable deposit of 25% is due at the time of booking, by credit or debit card.
• The remaining balance is due on completion of the service, by credit or debit card.
• We do not accept cash for the balance. All payments are made through our secure payment portal.
• Tips can be added electronically through the portal when you pay.
• Deposits are non-refundable.
• Invoices are issued automatically once a service is complete. Unpaid invoices are subject to a $30 late fee, up to 15% of the invoice total.

Rescheduling and cancellation

• We encourage rescheduling over cancellation.
• Rescheduling is free with at least 24 hours’ notice before the scheduled job.
• Same-day rescheduling incurs a fee of $40.

Pricing adjustments

Pricing may be adjusted for additional bedrooms, bathrooms, offices, square footage, or if the condition of the home or space is more complex than represented during the consultation or estimate. If a job exceeds the number of hours in the estimate, the additional time is billed at our standard hourly rate.

The following incur additional charges or are not included:

• Trash pickup, decluttering, and organizing beyond five minutes. We are not a junk removal service and do not transport trash past the front of the driveway.
• Sweeping and mopping of garages, patios, sunrooms, and porches.
• Cleaning inside laundry machines, microwave exhausts, vents, or hoods.

We do not clean:

• Biohazard materials, including vomit, blood, excrement, fecal matter, animal waste, or any bodily or animal fluids.
• Mold or black mold, or pest, tick, or roach infestations.

For safety, we do not pull out or move appliances or heavy furniture (stoves, refrigerators, bookshelves, dressers, and similar), and cleaning behind them is not included. Stain removal is not guaranteed for any service, including post-construction cleaning.

Walkthroughs and completion

It is our policy to conduct a walkthrough on completion. Once the walkthrough is completed and approved by the client, homeowner, or their representative, full payment is required. If no one is present at completion, full payment is still required. Before-and-after photos of the cleaned areas are available on request.

Payment of the deposit authorizes us to take before-and-after photos of the property for quality assurance, and serves as confirmation that the checklist and these terms have been reviewed and accepted.

Photography and media consent

By booking our services, you agree to allow our team to take before-and-after photos of the areas being cleaned. These photos may be used for quality assurance, staff training, and documentation of completed work, protecting both our team and our clients in the event of a dispute about the condition of the home or the service performed.

Service deficiencies

All service deficiencies are addressed exclusively through a re-clean. To request a re-clean, submit valid proof (such as photos) within 24 hours of the completed service. Once verified, we will schedule the re-clean. Refunds are not provided in place of a re-clean. Failure to allow Easy Living Cleaners, LLC to remedy a mistake does not warrant a discount on the final invoice.

Reviews and feedback

Threatening to leave, or offering to remove, a negative, false, or misleading review in exchange for a refund, discount, free service, or other compensation is considered an attempt at extortion and will not be tolerated, whether the threat is made before or after a review is posted. Easy Living Cleaners, LLC reserves the right to report such conduct to the relevant review platform and to pursue all available legal remedies. Genuine concerns about service quality are addressed through the Service Deficiencies policy above.

SMS messaging

If you opt in to text messages, we send updates about estimates, appointments, quotes, and reviews. Text STOP to any message to unsubscribe; text HELP for assistance, or email hello@easylivingcleaners.com. Message and data rates may apply, and message frequency varies. Carriers are not liable for delayed or undelivered messages. Your opt-in and consent are never shared with third parties. See our Privacy Policy for how we handle your data.

Contact

Questions about these terms: hello@easylivingcleaners.com or (912) 421-8621.